Privacy Policy

Phon is designed from the ground up to protect the privacy of your sensitive research data.

Local Processing

All research data processed by Phon resides locally on your computer.

No Transmission

Speech Metrics does not collect, transmit, or store your participant recordings or research data.

Analytics (Opt-In)

Phon includes optional, opt-in product analytics powered by PostHog to help us understand feature usage, diagnose errors, and improve the software.

  • Explicit Consent: Users must explicitly consent before any analytics data is collected. If you do not opt-in, no data is sent.
  • What We Collect: If you opt-in, we collect anonymous usage events (e.g., application startup) and basic error logs. We never collect or transmit sensitive research data, participant information, transcripts, or audio recordings.
  • Data Residency: Users who opt-in can choose to send their anonymous usage data to either US or EU cloud servers, depending on their local data privacy requirements.
  • Opt-Out: You can revoke consent and disable analytics at any time via the application preferences, which immediately halts data collection.

Data Sharing and Retention

We do not sell, rent, or share your analytics data with any third parties for advertising or marketing purposes. Any third party with whom we share user data (such as our analytics provider, PostHog) is required to provide the same or equal protection of user data as stated in this privacy policy and as required by Apple's App Store Review Guidelines.

Analytics data sent to PostHog is retained only for as long as necessary to analyze application performance and is periodically purged.

Because our analytics data is collected anonymously and cannot be tied to a specific individual or account, we are unable to process targeted deletion requests for usage telemetry.

Feedback Form

The feedback form on the Support page of the online manual sends your message, the page you sent it from, any screenshots you attach, and your email address if you provide one, to Speech Metrics. Submissions are stored in Google Firebase (United States) and forwarded by email to our support team. They are used only to respond to and act on your feedback.

To block automated spam, the form uses Google reCAPTCHA Enterprise, which collects hardware and software information and sends it to Google for analysis. Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service. reCAPTCHA loads only on the Support page.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact our Privacy Officer at privacy@speechmetrics.ca.